Warranty Policy

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to Meizu products. For handset and accessory defects under normal use circumstances and at the discretion of the company, Meizu shall provide free of charge repair and/or replacement services within the warranty period.

Handsets Limited Warranty

Warranty Period Scope of Warranty Warranty service
Hardware product 1 year Labor and parts Carry in
Meizu original battery, charger and other
accessories packaged with the product
6 months Labor and parts Carry in

• The Limited Warranty starts from the day the customer receives the product.

• During the warranty period, any defects listed in < Handsets Defects List >shall be repaired free of charge by Meizu.

Accessory Products Limited Warranty

This Accessory Products Limited Warranty only covers accessories sold on www.meizu.com/in.

Warranty Period Scope of Warranty Warranty service Warranty Support Document
Earphone 6months Labor and parts Carry in Purchase Order No.
Charger 6months Labor and parts Carry in Purchase Order No.
Power bank 6months Labor and parts Carry in Purchase Order No.
Battery 6months Labor and parts Carry in Purchase Order No.

• The Limited Warranty starts from the day the customer receives the product.

• During the warranty period, if any accessory defect is inspected and confirmed by a Meizu authorized service centre, a free replacement service shall   be provided.

1.This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law,   warranty service may only be performed by Meizu or Meizu authorized service centres.

2.Meizu may conduct diagnostic tests on customer products to identify the causes of failures / defects. Before returning any unit for service, customer   should back up data and remove any confidential and/or personal information from the product. Meizu is not responsible for damage or loss of any   program, data, or removable storage media.

3.Prior to contacting a Meizu service agent, please prepare to provide the following information is at hand:

• Model, serial number, and IMEI number if available.

• Customer’s full address and contact information.

• Purchase Order number, a copy of the customer’s original invoice/receipt.

4.This warranty does not cover the following cases:

• The Product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any   accessory or external part of the product is missing.

• Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera   lenses, buttons and other attachments.

• General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than   repair/replacement;

• Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

• Any other circumstances that are contradictory or are not in compliance with business ethics.

5.Meizu will determine whether a product is “Out of Warranty” at the company’s discretion according to the below listed standards. Repair of Out of   Warranty products shall be separately quoted by the Meizu service centre and respective service shall be provided upon service fee payment.

• Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.

• During the warranty period, in the event of a violation which is defined as customer induced damage, such as self-repairs, exposure to water, damage   caused by misuse, alternation, failure to comply with product manual, etc.

Handsets Defects List

Item Performance Defects
Mobile Phone Screen failure including no display / abnormal display. 
Phone does not start, unable to log or make calls. 
Phone
does not vibrate or ring. 
Abnormal shutdown. 
Poor contact with SIM cards. 
Button failure. 
No sound or abnormal
sound volume. 
Shell crack damage due to structural or material factors.
Charger The original charger does not work.
Battery Mobile phone does not work after full charge or does not accept charge
Data Cables Do not work

For more detail, please call Meizu hotline: 1800 1027 888.

Email Support: csindia@meizu.com

Hotline: 1800 1027 888 <Mon-Sat 9am-6pm>
Whatsapp: 0091 9999-892-888, 0091 9999-893-888 (Message only) <Mon-Sat 9am-6pm>